Limited Products and Installation Services Warranty
Utica Private Limited (“UTICA SG”) warrants UTICA™ products and installation services of UTICA SG related to the system owner’s photovoltaic modules and inverters (collectively, the “solar energy system”) to be free from defects in the installation services under normal application, use, and service conditions for a period of five (05) years from the first date of the original installation services. If a solar system malfunctions or becomes inoperable due to defective or improper installation services of UTICA SG during the five year period of this warranty, UTICA SG will provide the service to determine the cause of the defect and resolve the defect through re-performance of the defective or improper installation services or replacement of a component, as, and to the extent, covered by the manufacturer’s warranty. This limited warranty, shall transfer from the original buyer/end user to subsequent buyers/end users for the remainder of the warranty term provided the solar system is not moved or relocated from its originally installed location.
If, in UTICA SG’s sole judgment, a solar energy system has been subject to misuse, neglect or accident or has been damaged through abuse, alteration, failure to follow UTICA SG’s or the manufacturers’ operation or maintenance instructions, or repaired by anyone other than UTICA SG and its authorized distributors and integrators, this warranty will not be applicable. This warranty will also not cover damage due to acts of God, power failures, lightning, fire, flood, severe weather, hailstorms, insect and pest infestation, and other events reasonably beyond UTICA SG’s control. Warranty coverage does not include any transportation costs for return of components or for reshipment of any repaired or replaced components.
Limitations of Warranty and Liability
UTICA SG makes no warranties whatsoever regarding the component parts and batteries of the solar energy system. However, UTICA SG does, for solar energy system components purchased through UTICA SG, hereby assign and pass through to the system owner all manufacturers’ warranties for the component parts of the solar energy system, to the greatest extent such warranties are assignable. Damage to persons or property or other loss or injury resulting from defects in the solar system or use thereof shall not be the responsibility of UTICA SG. UTICA SG will not under any circumstances be liable for any indirect, special, incidental or consequential damages of any nature, whether based on contract, tort or other legal theory including, without limitation, business interruption costs, removal and/or reinstallation costs, re-procurement costs, loss of profit or revenue, loss of data, promotional or manufacturing expenses, overhead charges, injury to business reputation or loss of customers, even if UTICA SG has been advised of the possibility of such damages. Some countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. In all cases, UTICA SG’s total liability will be limited to the price of services performed by UTICA SG. NO IMPLIED STATUTORY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY TO UTICA SG’S INSTALLATION SERVICES.
Warranty Claim Procedure
Claims under this warranty will be considered if submitted by registered or certified mail to UTICA SG Warranty Claims Department, 101 Kitchener Road, #02-07, Singapore 208511 within 60 days following the discovery of any defect covered by this warranty, with specific details in email to firstname.lastname@example.org and provided UTICA SG or its agents are permitted a commercially reasonable opportunity to examine and analyze the workmanship claimed to be defective. An authorized representative of UTICA SG must approve any claim in writing. THIS WARRANTY, WHICH IS LIMITED AS INDICATED ABOVE, PROVIDES SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY.
Product Questions and Technical Support Center
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China-Singapore Guangzhou Knowledge City
Ascendas OneHub, 614, Tengfei First Street 2, Zhongxin Knowledge City, Guangzhou, Guangdong, China 510000
Jalan Besar Plaza, 101 Kitchener Road, #02-07 to 09, Singapore 208511